Menu and Ordering
Catering Loyalty Customers
This is the coolest rewards program around. You'll receive one point for every $1 you spend, when you get to 100 points you'll unlock $10! IT's just that easy. Plus you'll no longer have to hunt for your paper stamp card, everything will now be in the palm of your hand.
Yes, you will need to create an account with a username and password. The simplest way is to sign up with Facebook – don't worry amigo, we'll never post anything to your account.
Nope, cross our heart and hope to die. Not really, but no we'll never share your information.
We offer the app for both iPhone and Android devices.
In the info screen screen, you'll see an Invite an Amigo tab. Click on that and follow the instructions. Once your friends use the app at one of our convenient locations, you'll receive 20 points for each friend that uses the app and your referral code.
Navigate to the account info screen, choose the help button, and then choose the option you need from the drop down box. We will give you a blank email to type in with the correct email address.
In case you're traveling around the country. We want to make sure you know every spot you can get some pure deliciousness. If you want to locate the restaurant closest to you, simply use the search screen. You can zoom in on the map too. We have all kinds of fun ways for you to find us.
Yes, the app is replacing the stamp card. You will get rewarded for every dollar you spend at Cafe Rio. And when you bring in your stamp card, we'll transfer the points over to your app, so you won't lose anything.
If you currently have a stamp card, bring it with you on your next visit, and we'll translate your stamps into points, and transfer them to your app. You won't lose anything.
Have one card with 3 stamps and 6 others with 6 stamps each? No problem. Bring every stamp card you have in and we'll make sure you get 10 points for each and every stamp you have. If you stamp cards equal ten, you'll get a free meal.
Sadly Amigo, the paper card is being replaced with the app. None of our locations will be doing stamp cards any longer.
This depends on where you are located. The app will be live in every Cafe Rio location by Fall 2016.
Yes. Reach 100 points, and you'll unlock $10.
Yes. We will collect your stamp cards and give you 10 points from each stamp. You will then scan the barcode that will print at the bottom of your receipt and all of those points, including the points from your meal will go into the app.
At this time, you will not be able to opt out of notifications.
No. The money is yours to use, but you aren't able to get any cash back from your purchases when using your credit.
Visit the Apple App store, or Google Play Store . Search for the Cafe Rio Rewards program and download the app. Once the app has downloaded, open it and follow the instructions on how to set up your account.
The app is available for anyone over the age of 13.
No amigo, the app is free.
Yes you can cancel your program, though we're not sure why you'd want to.
Head over to the help screen and shoot us off an email. We'll get things worked out for you.
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Buy something, and you'll get rewarded. It's just that easy. Earn 1 point for every dollar you spend and when you get to 100 points you'll unlock $10 to use however you'd like.
No, but nice try.
You'll receive 1 point for every dollar you spend, once you get 100 points you'll unlock $10, to use to buy whatever Cafe Rio meal you'd like.
Send us over a picture of your receipt via the 'Help' feature in the app or by emailing email@example.com and we'll make sure you receive those points.
Send us over a picture of your receipt via the 'Help' feature in the app or by emailing firstname.lastname@example.org and we'll figure out what's going on and make sure you receive those points.
If your family shares one phone, then sure you can, but why would you want to?
They can't be combined, however you can be logged into two separate devices with the same account.
You can only earn points for purchases you make. If you scan barcodes that are not from your purchases, your account will be flagged for fraudulent activity and you may lose all your accrued points.
Sorry Amigo, points are only awarded for making food purchases.
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Click the redeem button on the app home screen when you get to the register. The cashier will scan your QR Code, and you will get your redeemable.
No phone, amigo? No worries simply go to myriorewards.com to log in and click 'Redeem Rewards' to redeem money or 'Offers' to redeem menu specific items, print out the barcode and bring it with you to the restaurant. The cashier will scan your piece of paper and you're receive your redeemable.
You will be able to redeem your points on your next visit to a restaurant for a dine-in or takeout meal by using your app or by logging into your account via myriorewards.com and obtaining a redemption code that you will be able to provide to the cashier during your next visit.
Nope. You can use them however you see fit.
No your rewards will never expire. When we send you specific offers however, those will expire.
No problem. Any unused portion will go back into your account.
No, all remaining balance will return to your app account.
You can redeem multiple rewards from your My Rio Rewards account in a single transaction. This can be a combination of credit redemptions and menu item redemptions or even 2 menu item redemptions.
Yes, unless stated otherwise.
If your barcode displays a number that starts with 999999, please submit a picture of your receipt to us by selecting the "Help" button from the side menu and clicking on "Application". Once we receive a picture of your receipt, we will quickly address your issue and award you the proper credit to your account.
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On the online order screen you choose the available pickup time, and our team will get to work so your food will be ready and waiting for you.
When you log into online order, you will choose the location you want to place your order at.
If you need to change your order, call the restaurant. If you've placed an online catering order, you'll need to contact our Catering Call Center for assistance. Please note that orders that are scheduled to be completed within the next 8 hours may not be able to be altered. Choose wisely amigo!
They sure will. You'll need to login into the online ordering screen with the same login you've been using, and your order history and preferences will all be there.
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Click the gift card tab at the bottom, when it pulls up your gift card, click the gift card image and BOOM! You're ready to scan and pay for your meal.
We don't store your information Amigo, once your transaction clears, your information heads to the great black hole in the sky. In other words, it disappears and there's no way for us to track your credit card info.
We don't store any of your credit card information in the app. You will need to input in your card information each time you make a purchase.
Of course, in fact we'd love you too. Click the gift card screen, select the gift card to reload, then click reload. From there you follow the prompts to add more money.
Unfortunately, you cannot.
You sure can! Once you're in the gift card screen, in the top right corner there's an click the add card button, click the physical card button, input your gift card number and you're off to the races.
Once in the gift card screen, click on the manage button. From here you'll be able to view your history, share a card with a friend, deny a card to a friend. So many options.
The cashier will plug in the gift card number at the time of your transaction.
No. Simply download the Cafe Rio app to your new phone, using your existing username and password, or login with Facebook, and everything will be right where you left it.
Head to the gift card screen and click on the manage button. Click the share button, input a valid email address of a friend or family member, and just like that, you've shared your card. Please note, your friend or family member will need to have the Cafe Rio app, in order to use the gift card you've shared with them.
This works the same as sharing a gift card, only you'll choose the transfer button instead. Head to the gift card screen and click on the manage button. Click the transfer button, input a valid email address of a friend or family member, input the amount of money you want to transfer and just like that, you've transferred your card. Again, your friend or family member will need to have the Cafe Rio app, in order to use the gift card you've transferred to them.
You can easily remove someone by heading into the gift card screen. On the card that you have shared, across from the person's name is a little garbage can. Click that can and you'll get a message confirming your choice to remove a user.
If you forget your passcode, head to the manage screen and click on the forgot passcode button, follow the steps and you'll be able to reset your passcode.
Yes and to take full advantage of the app, you'll want to create your Cafe Rio app account using the same username and password you use for your current catering rewards account.
You will be able to scan the barcode on the bottom of your catering receipt with your new Cafe Rio app or you can go to myriorewards.com to log in and enter your barcode number.
After downloading the app you will only need to sign up with the email address used for placing catering orders and you are on your way.
No. You will have all of your current catering rewards available, assuming you've created your myriorewards app account using the same username/password you currently use for your catering rewards account.
Yes, the new myriorewards app works exactly same as the current catering rewards program you're used to.
The Catering Call Center Team will not be able to give you loyalty points over the phone. They can however still take your order. You will need a myriorewards account to continue to get rewarded for your catering orders.
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Is a black bean black? We mean yes, yes they will.
Please head over to the help screen and shoot us off an email. We'll get things worked out for you.
To give you the greatest possible experience Amigo. Using Facebook, we can reward you and your friends with lots of cool swag for simply using the app. You can share your views, gift your Cafe Rio rewards to your Facebook friends, get points for referring friends and even recommend your favorite meal and location to your amigos. We do not access or store your login/password and will never auto-post on your wall, unless of course you want us too.
No way Amigo, we'd never post to your wall, unless you of course want us to, you have all the control. We will access your general information and the email address associated with your Facebook profile.
We use your location to help you find the nearest Cafe Rio to your location
There are so many advantages it's tough to name them all. You'll get free food, you'll receive offers and news and the best part is you no longer have to worry about whether or not you remembered to bring your stamp card. You can also gift Cafe Rio to your friends, pay with gift cards, receive free Cafe Rio stuff for referrals and so much more your head would explode with all the opportunity you have in front of you.
You refer a friend, and as soon as your friend signs up for the loyalty program, and visits a Cafe Rio location, you are rewarded 20 bonus points.
Your referral code can be found under your email address when opening your side menu
You will be able to send your referral code to your amigos either via text or email.
The Cafe Rio app also has a web-based solution allowing you to log in anywhere! Visit myrewards.com and create an account. Once your account has been created, you can manage your points, and redeemables from the comfort of your own home. Be sure to take your receipts home with you after you visit Cafe Rio so you can input the barcode numbers into your account.
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* Loyalty value not redeemable for cash